1
00:00:00,080 --> 00:00:04,259
A bookmark saved on one device is missing on the other.

2
00:00:04,259 --> 00:00:08,059
First check the account and profile rather than resetting anything.

3
00:00:08,059 --> 00:00:12,239
The test uses one harmless bookmark named Example Project Page in

4
00:00:12,239 --> 00:00:14,138
a fictional SOW Practice folder.

5
00:00:14,138 --> 00:00:18,318
The result is only proven if that exact entry appears on

6
00:00:18,318 --> 00:00:22,117
a second device in the same signed-in Chrome account.

7
00:00:22,717 --> 00:00:25,609
Chrome can keep work and personal profiles separate.

8
00:00:25,609 --> 00:00:30,670
On each device, open the profile menu and compare the signed-in Google Account.

9
00:00:30,670 --> 00:00:34,647
A bookmark stored in a guest, local, or different profile will

10
00:00:34,647 --> 00:00:37,539
not appear in this account's bookmark list.

11
00:00:38,139 --> 00:00:41,868
Open Chrome Settings, then You and Google, select the account name

12
00:00:41,868 --> 00:00:44,919
and review what is saved in the Google Account.

13
00:00:44,919 --> 00:00:46,614
Confirm that bookmarks are included.

14
00:00:46,614 --> 00:00:50,343
A bookmark can exist only on one device if it was

15
00:00:50,343 --> 00:00:52,038
not saved to the account.

16
00:00:52,638 --> 00:00:57,870
If Chrome says Verify it's you or sync is paused, follow the sign-in prompt.

17
00:00:57,870 --> 00:01:02,121
Google's Chrome help describes this after signing out of a Google service.

18
00:01:02,121 --> 00:01:05,719
Do not reset a passphrase or delete sync data just to

19
00:01:05,719 --> 00:01:07,027
try a quick fix.

20
00:01:07,627 --> 00:01:12,086
In the SOW Practice folder, save a bookmark named Example Project

21
00:01:12,086 --> 00:01:14,518
Page that points to example.com.

22
00:01:14,518 --> 00:01:17,761
Confirm the name and folder on device A.

23
00:01:17,761 --> 00:01:22,220
Open Bookmarks and lists, then Show all bookmarks on device B

24
00:01:22,220 --> 00:01:23,841
in the matching profile.

25
00:01:24,441 --> 00:01:28,448
Record the device A account, device B account, whether bookmarks are

26
00:01:28,448 --> 00:01:30,997
saved, and whether the test bookmark appears.

27
00:01:30,997 --> 00:01:34,640
A green-looking setting screen is not an observed transfer.

28
00:01:34,640 --> 00:01:39,375
If there is no second device, say the cross-device check remains pending.

29
00:01:39,975 --> 00:01:44,747
The practice checklist passes only when Example Project Page is visible

30
00:01:44,747 --> 00:01:49,954
inside SOW Practice on both devices under the same signed-in account.

31
00:01:49,954 --> 00:01:54,727
If it remains absent, capture the account and sync state before

32
00:01:54,727 --> 00:01:57,330
changing anything else; preserve existing bookmarks.
