1
00:00:00,080 --> 00:00:04,677
If a Gmail message did not reach another inbox, separate three

2
00:00:04,677 --> 00:00:08,857
questions: was the destination verified, was forwarding enabled, and did

3
00:00:08,857 --> 00:00:12,618
the destination actually receive a new non-spam message?

4
00:00:12,618 --> 00:00:18,469
Use the fictional checklist to diagnose each stage before changing a live forwarding address.

5
00:00:19,069 --> 00:00:23,639
In Gmail on a computer, open Settings, See all settings, then

6
00:00:23,639 --> 00:00:26,132
Forwarding and POP/IMAP or Forwarding.

7
00:00:26,132 --> 00:00:30,702
Adding a forwarding address sends a real verification message, so use

8
00:00:30,702 --> 00:00:34,441
only an address you control and intend to verify.

9
00:00:35,041 --> 00:00:39,310
Google requires the destination mailbox to click a verification link

10
00:00:39,310 --> 00:00:41,445
before automatic forwarding can work.

11
00:00:41,445 --> 00:00:46,995
If a destination is pending, the owner of that destination must complete verification.

12
00:00:46,995 --> 00:00:51,264
Do not confuse a typed address with a verified address.

13
00:00:51,864 --> 00:00:56,201
For all new mail, select Forward a copy of incoming mail

14
00:00:56,201 --> 00:00:58,961
to the verified address and save changes.

15
00:00:58,961 --> 00:01:03,692
For only selected mail, use a matching Gmail filter instead; Google's

16
00:01:03,692 --> 00:01:08,028
guidance says to turn off blanket forwarding when filtering by criteria.

17
00:01:08,028 --> 00:01:10,394
Inspect the actual mode before editing.

18
00:01:10,994 --> 00:01:15,291
Gmail's automatic forwarding applies to new mail and excludes spam.

19
00:01:15,291 --> 00:01:19,978
An old message still in the inbox is not a valid test.

20
00:01:19,978 --> 00:01:23,493
Verify the test arrived after the setting was saved.

21
00:01:23,493 --> 00:01:27,399
A matching filtered message must satisfy that filter's criteria.

22
00:01:27,999 --> 00:01:32,356
Send a harmless new test message to the source Gmail address

23
00:01:32,356 --> 00:01:36,316
only with the account owners' permission, then check the verified

24
00:01:36,316 --> 00:01:38,692
destination inbox for its forwarded copy.

25
00:01:38,692 --> 00:01:44,236
The source account may retain or archive its copy according to the saved setting.

26
00:01:44,236 --> 00:01:49,781
Record the subject and time in both places without exposing addresses in public footage.

27
00:01:50,381 --> 00:01:53,788
The checklist passes when verification is complete, the intended

28
00:01:53,788 --> 00:01:57,952
forwarding mode is saved, and the new test copy is actually

29
00:01:57,952 --> 00:01:59,844
visible in the destination inbox.

30
00:01:59,844 --> 00:02:04,008
If the first two are true and the last is unknown,

31
00:02:04,008 --> 00:02:05,901
status is unverified, not fixed.